Assembly Instructions

Assembly Instruction Writing

Empower product users and reduce product return rates and customer support requests with professional assembly instructions.

Empower product users and reduce product return rates and customer support requests with professional assembly instructions.

Assembly instructions can be tricky for brands and consumers alike. Brands fear high product return rates and negative reviews, whereas consumers worry about not being able to assemble their cabinets, beds, tables, cupboards or other furniture. At Impala, we have developed a stringent process which ensures that assembly instructions are well structured, verified and easy to follow for first-time users.

Our Process

Studying the product
Expertise
Expertise

For every assembly manual, we study a sample so that we can fully understand the assembly process and potential mistakes during the assembly process.

Understanding setup challenges
Global Footprint
Global Footprint

This is about identifying what we call a ‘point of frustration’ - the step where users are most likely to fail and as a result may return the product.

Being specific, clear, and adding callouts where needed, helps to create a more seamless and
effortless customer experience and to prevent product returns.

Driving simplicity
Client Impact
Client Impact
1200+

More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.

Our Process to Fuel Your Success

Studying the product
Studying the product

For every assembly manual, we study a sample so that we can fully understand the assembly process and potential mistakes during the assembly process.

Understanding setup challenges
Understanding setup challenges

This is about identifying what we call a ‘point of frustration’ - the step where users are most likely to fail and as a result may return the product.

Being specific, clear, and adding callouts where needed, helps to create a more seamless and effortless customer experience and to prevent product returns.

Driving simplicity
Driving
simplicity

More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.

Our Global Partners

Our Global Clients

Why Work With Us?

Why work with us?

Effective user guides are accurate, intuitive and compliant.

No negative reviews
We have a track record of zero negative consumer product reviews related to assembly instructions content or quality.
Focus on legal compliance
Using the correct safety warnings is critical to reducing the legal exposure of your business. Our experts will be happy to guide you on the appropriate energy and warning messaging, and labeling.
Better results
More words don’t always help more! In many cases, being concise and using self-explanatory illustrations and pictograms is most effective.

Ready to get ahead? Contact us.

Ready to get ahead? Contact us.

Want to discuss how we can help to make your user manuals compliant and user friendly? Get in touch today!

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